Refund policy

At Watch Pulse, we want you to receive your order in good condition. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are considered only for watches that arrive damaged or defective.

If you receive a damaged or defective item, please contact our customer support team so we can review your request and advise you on the next steps.

2. Reporting a Damaged or Defective Item

If your watch arrives damaged or appears to have a manufacturing defect:

  • Contact us as soon as possible after receiving your order.

  • Provide your order number and a description of the issue.

  • Share clear photos or a video showing the damage or defect when requested.

  • Keep the product and its original packaging until our team provides further instructions.

Our team may request additional information to assess your claim.

3. Review and Approval

All return requests are subject to review. We may ask for photographs, videos, or other relevant details before deciding how to resolve the issue.

Please do not send an item back before contacting us and receiving return instructions.

4. Refunds and Resolutions

If a return request is approved, our customer support team will explain the available resolution and the applicable process.

Refund eligibility, method, and processing time will be communicated when your request is reviewed. We do not guarantee a refund before assessing the reported issue.

5. Items Not Eligible for Return

We do not accept returns simply because a customer changes their mind or no longer wants the product. Return requests are considered for items reported as damaged or defective upon delivery.

6. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed or dispatched.

7. Contact Us

For return requests or assistance, contact Watch Pulse:

Please include your order number when contacting us about a return.

Thank you for shopping with Watch Pulse.

Watch Pulse — Your Time. Your Style. Your Statement.